At Apex Clothes, every product is custom-made to order specifically for you. Because each item is personalized with unique artwork, logos, or sizing, we do not offer refunds, returns, or exchange for buyer’s remorse, incorrect size selection, or changes of mind.
Please carefully review your order details, artwork proof, and size charts prior to completing your purchase.
1. Damaged, Defective, or Misprinted Items
We hold our print and embroidery quality to the highest standards. In the rare event that your order arrives damaged, defective, or with a manufacturing error, we will gladly send a free replacement or issue store credit.
To be eligible for a replacement:
You must contact us within [e.g., 7 or 14 days] of receiving your package.
You must provide your order number and clear photos/videos showing the issue or defect alongside the garment.
Once our team verifies the issue, we will process your replacement order immediately at no extra cost to you.
2. Order Cancellations & Modifications
Because our automated production system begins processing orders shortly after they are placed:
Cancellations or Changes: Requests for cancellations or artwork/size changes must be submitted within 1 hour of placing your order.
Once an order enters production or printing, it cannot be canceled, modified, or refunded.
3. Incorrect Address / Unclaimed Packages
Address Errors: Apex Clothes is not responsible for orders shipped to an incorrect address provided by the customer during checkout. Reshipment fees will apply if the package is returned to our facility.
Returned Packages: Packages returned to us due to non-delivery or failed collection will be held for 30 days. Re-shipping charges will apply to send the package back out to you.
Need Help?
If you have any questions or received an item with a defect, please reach out to our support team:
Email: info@apexclothes.com
